Yearly Archives: 2012

/2012

Flightbuddy launches at IATA World Passenger Symposium

This is the first time IATA have brought the event to Dublin and expect over 200 airlines to attend. Sentient will launch flightbuddy to airlines at the show. Oct 29th-31st Dublin Convention Center, Come and visit us at stand 51!

By |July 31st, 2012|Events|0 Comments

Flightbuddy deals with French ATC Strike

Up to 90,000 Ryanair passengers were affected by the two-day strike by French air traffic controllers, making it the biggest disruption to their flights since the 2010 volcanic ash cloud. The strikes continued to cause knock-on disruption for air passengers over a period of days. Large numbers of passengers were stranded as limited industrial action by air traffic controllers in several other countries - who supported the French air traffic controllers joined their protest. The action led to more than 3,000 flights across Europe being cancelled as the strike was followed by a work-to-rule by controllers in other countries, including Portugal and Italy. Flightbuddy dealt with over 200 cancellations and 300 delays, keeping passengers informed and providing them with emails.

By |July 31st, 2012|News|0 Comments

Brussels boosts rights for airline passengers

Airlines which cancel flights will have to book passengers on rival carriers if they cannot offer one of their own within 12 hours, under a new package of EU consumer measures to be unveiled. The plans for sweeping changes to passengers' rights represent the biggest reform to the EU aviation rules since they were introduced eight years ago. Subject to the approval of member states and the European Parliament, the new laws are due to come into force in early 2015. Under a regulation known as EU261, airlines are already required to refund passengers when flights are cancelled but they have frequently been accused of trying to dodge their obligations by forcing customers to drag them through the courts to obtain compensation. Carriers in turn have campaigned for changes especially after facing a bill of more than £1bn following the eruption of the Eyjafjallajokull volcano in Iceland in April 2010. They had to pick up the bill for looking after millions of passengers stranded when flights across Europe were grounded for nearly a week. Under the changes, airlines will have to pay for a maximum of three nights' hotel accommodation. The reforms will tackle some of the more controversial practices used by airlines. For example, carriers will be banned from charging passengers a fee to correct a misspelling of their name. Some airlines demand up to £160 for a passenger to correct a flight booking at the airport. "It is very important that passenger rights do not just exist on paper," said Siim Kallas, the vice president of the EU Commission. "We all need to be able to rely on them when it matters most – when things go wrong.  We know that the real priority for [...]

By |May 31st, 2012|News|0 Comments