Customer Service Communications
Flightbuddy is a customer services communications platform that automatically alerts passengers of flight delays, cancellations or diversions in multiple languages via SMS and email. Cloud based, it uses real-time flight data easily integrating with the booking system. Flightbuddy is secure reliable and scaled for mass disruptions.
Flightbuddy doesn’t just inform passengers with timely accurate disruption information, ground operations, air and cabin crew and the team in flight operations need to be armed with the same information to coordinate and avoid conflicting messages. Using SMS, Email and mobile dashboards, the whole team is equipped with accurate delay information ‘in the hand’ allowing them to organise, react and serve the passenger seamlessly.
Flightbuddy is innovative because it integrates the flight information data with the booking engine and automatically issues alerts in multiple languages for Delays, Cancellations, Diversions, Air Turnbacks and Before You Fly emails or SMS.
- Customer service, Flight and ground ops aware of the overall picture
- Available in tablet and big screen formats.
- Send SMS, email or both using hybrid campaigns
- Send personalised emails and PDF attachments.
- Communicate with your passengers in their chosen language
- Store SMS and email templates in the library reuse.
- Access to flight and alert information from one system
- Searchable flight data archive.
- Report on trends, weekly, quarterly, monthly
- Export to excel.
- Advanced SMS notice of delays/cancellations and diversions
- Allows them prepare a response to the disruption.
Why Choose flightbuddy?
- Comprehensive tool for managing customer service communications
- Fully integrated with your booking engine and flight data
- Multiligual templates
- Combine booking and flight merge fields SMS, emails and PDFs
- Competitive secure SMS and email rates
What Client’s Say
“Flightbuddy is a great product, it meets the very specific customer service requirements automating previously manual processes and tasks. The most important impact has been on our passengers, they now receive accurate and timely information. Sentient are a responsive and attentive to our changing needs and the support is excellent.”
“My team use flighbuddy to manage day to day customer service communications with passengers, it is well designed and easy to use, the training requirements were minimal and the user interface intuitive.”
“My team use the flightbuddy dashboard daily, at a glance we can see how the day is going , if we are hitting our punctuality targets and which airports are experiencing issues.”