Service delays are commons experiences for airline customers. Passengers deem these delays a waste of their time and judge the airlines quality of service on the basis of the duration. Despite being commonplace these delays [...]
Frontier Airlines, headquartered in Denver fly to 58 national and international destinations. Founded in 1994 Frontier are growing rapidly and working hard to improve customer relations and reduce complaints. Frontier went live with Flightbuddy in [...]
As part of Ryanair's strategy to give passengers free access to flight information across multiple channels they recently launched a novel new TwitterBot service that delivers real time flight status to Twitter users. Twitter users can simply tweet [...]
Daily Telegraph 28 August 2014 In her second article exploring the reality of Ryanair's increased focus on customer service, Lizzie Porter interviews Ken O'Shea, Flight Operations Control Manager and Caroline Green, Head of Customer Service. [...]
Great way of visualising all the elements and impacts of passenger disruption.
This is the first time IATA have brought the event to Dublin and expect over 200 airlines to attend. Sentient will launch flightbuddy to airlines at the show. Oct 29th-31st Dublin Convention Center, Come and [...]